Call Centre Phone Systems – What’s the Best Phone System for Call Centres?

What is the best phone system for call centres? Well, it’s a good question, and it goes without saying that to maximise the efficiency of your call centre, you need to have a quality phone system in place. Let’s take a closer look at what makes the perfect phone system for call centres.

Importance of Good Communication

Yes we know it’s obvious, but in a call centre, you must have a quality communication system in place. With lots of people in close proximity all trying to get their message across on the phone, it’s essential to have a phone system which allows clear comms in a somewhat chaotic environment.

Where the industry is so heavily dependent on the use of phones, you need to make sure you have the best phone system for call centres in place that is highly functional and most importantly, doesn’t break the bank.

Best Features for Phone Systems for Call Centres

You need a call centre phone system which allows your team to manage calls efficiently and that can help fine-tune your business approach to customer service. But how can your call centre phone system do all of that and more? Let us explain.

On-screen dialling for Call Centre Phone Systems

On-screen dialling is a vital feature for call centres. With some call centres making 1000s of outbound calls every week, wouldn’t it be great if your team could spend less time inputting numbers and more time calling?

With on-screen dialling, your call handlers can improve efficiency and increase the number of calls they make each day. Rather than having to spend time manually inputting the number, your team can initiate calls directly from their computer or CRM system – saving time and eliminating human error in misdialling numbers. Can’t say fairer than that?

Call Recording for Call Centre Phone Systems

Call recording, as you’ve probably guessed, automatically records all inbound and outbound calls to your call centre which are then easily accessible online. Call recording is completely GDPR compliant and can benefit your call centre in the following ways:

  1. Use as confirmation of support given over the phone. Rather than making mistakes writing down notes from an important call manually, use call recording to confirm a customers exact request or needs and then send it to them as evidence.
  2. Supports in the training of staff on the phone. Call recording can fine-tune your team’s customer service as it gives you the ability to listen back to your staff’s calls and perfect how they interact with your customers. 
  3. Help resolve disagreements which may have stemmed from a bad call. Call recording gives you the power to listen back to calls which might not have gone so well. You can work out precisely what was said and how best to resolve the problem. 

This is all just the start. If you want to find out more about these features or many more, give our expert team a call on 01794 339 339, and we can bring you a simpler, smarter call centre phone system, as well as a lower monthly bill.

5 people using a call centre phone system.

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