Best Phone System for Medical Practices & Healthcare
Communication is always important. But this is, even more, the case in the Healthcare industry where poor communication can be a matter of life and death.
It may sound a bit trivial, but the best medical practice phone system can make your staff’s working day a hell of a lot smoother. And let’s face it, given the events of 2020, I think it’s only fair that medical teams should have a more comfortable ride when working in an increasingly high-pressure environment.
But what is the best medical phone system, and how can it help your practice? Let’s take a closer look.
NHS – National Hero Service?
I like to think of the NHS as the UK’s national hero service. Throughout the COVID-19 pandemic, no group of individuals have shown more courage than the NHS. I can’t imagine what it must’ve been like going into a medical facility each day in the face of a pandemic. The bravery to do this must be commended.
Delivering a normal level of service has been understandably tough for a lot of healthcare facilities. Having the right medical phone system makes your staff’s life easier and helps patients get the correct information, fast.
Best Features for a Medical Phone System
A medical phone system has to be reliable, cost-effective and flexible. But your medical phone system can do more than this. Here are some key features which can help the day-to-day running of any medical practice.
Call Recording for Medical Phone Systems
Call recording is an essential feature for any medical phone system. It is pretty self-explanatory as it automatically records all inbound and outbound calls to your healthcare facility. Once a call ends, your staff will be given an option to instantly access the call recording, which can then be used as evidence of medical advice given or as confirmation of a prescription given.
The best part? It’s entirely GDPR compliant.
CTI & Database Integration for Medical Phone Systems
Why keep your phone and computer apart when they can do so much more together? CTI, which stands for computer telephony integration, means the instant a call is made into your medical practice, the patient’s name and details will immediately appear on the computer screen. Coupled with database integration, you can drastically improve call handling efficiency and reduce waiting times.
Database integration means that when a call is made into the medical practice, you will have the option to bring up the patient’s medical file and access all information you have for them on record.
Some benefits of this:
- Can help diagnose the issue faster. If the patient has a persistent health condition that they need support with, the call-handler can have access to this condition this instantly.
- Improve the efficiency of call handlers. Your team can spend more time giving support and less time searching through databases.
- Reduces average waiting times. Your patients can get access to the appropriate support faster, as your team can deal with calls more efficiently.
This is all just the start. If you want to find out more about these features or many more, give our expert team a call on 01794 339 339, and we can bring you a simpler, smarter medical phone system, as well as a lower monthly bill.