Phone System for Opticians – What’s the Best Option?

What is the best phone system for opticians? Well, it’s a good question, and we thought we would take a closer look at how the best phone system can ensure a smoother working day at any optical practice.

20/20 Vision

Given the way this year is panning out, it seems 20/20 vision wasn’t such a good thing after all! In all seriousness, this year has been a stinker, but that has no correlation to the 20/20 vision measure.

With the country trying to get back on its feet post-lockdown, opticians have been inundated with appointment requests from people who missed out on critical eyecare due to COVID.

While it may sound a bit trivial, the best opticians phone system can really help in dealing with a higher volume of customers.

What Makes the Best Phone System for Opticians?

An opticians phone system needs to be cost-effective, flexible and reliable. That’s the bare minimum, right? But your phone system can do so much more for your opticians than this.

Here are a couple of features which can not only improve your Optician’s level of service but also save you money.

Call Logging for Optician Phone Systems

Did you know that 85% of people with unanswered calls won’t try again? And what’s more, they are likely to try the other opticians down the road before calling you back. Whilst it’s always a priority to answer every call, there are occasions when you don’t quite make it in time.

Call logging makes this issue a thing of the past. As you probably guessed, it creates a log of all inbound and outbound calls to your opticians, and when you do finally get a minute spare, you can get back to every single missed enquiry. Can’t say fairer than that.

CTI & Database Integration for Optician Phone Systems

We all love being greeted by our name, right? Thanks to CTI, you can greet customers by name when they phone in, showing an insane level of customer service.

CTI stands for ‘computer telephony integration’ which is a bit of a mouthful we know, but it essentially allows your phone and computer to work together. The moment a call is received, you know who is calling, as the customer’s name immediately appears on your computer screen. CTI is a critical feature for any opticians phone system.

What’s more, our Wildix phone systems can integrate with your opticians CMS. Database integration means, as well as a name popping up on your screen when for inbound calls, you have the option to bring up all information you have on file, for a specific customer. Database integration improves your team’s efficiency as they don’t have to waste time searching for a customers file. What’s not to love?

This is all just the start. If you want to find out more about any of these features, give our expert team a call on 01794 339 339, and we can bring you a simpler, smarter phone system, as well as a lower monthly bill.