Call Logging System – How Can it Help Your Business?

Looking for a call logging system? Want to find out more about how a call logging system works? Well, you’ve come to the right place!

In the wake of the COVID-19 pandemic, it’s never been more important to be on top of your comms and customer service. I mean, unless you are a manufacturer of hand sanitiser, the chances are that the pandemic has been pretty rough on your business. After many long months, it appears that restrictions are finally starting to ease, with a return to normality firmly on the horizon.

With it being over a year since most businesses operated in usual conditions, you need to make sure that you’re best prepared to deal with the barrage of calls that will be coming your way. How? Well, a call logging system is an excellent place to start!

What is a Call Logging System?

Okay, so any guesses as to what call logging might entail? As the name suggests, a call logging system automatically logs every single inbound call customers make into your business. From here, you can then access a list of all calls, allowing you to get back to every single customer who tries to make contact with you.

Call logging may sound like a relatively trivial feature, but we can’t amplify its importance enough. With voicemails being a thing of the past and, according to BT Business, 85% of first-time callers not trying again, you must have a system in place to get back to every single customer. Yes, we know you manage to pick-up the phone 95% of the time, but what about the 5% of calls when you don’t quite make it? How are you going to get back to that potential customer? You guessed it; call logging.

How Can a Call Logging System Help?

We thought it would be a good idea to put this into context. Here is just one situation where call logging would make a real difference for your business. 

Call Logging for Restaurants

Now I don’t know about you, but I’m pretty keen to get out for a meal with my pals when restrictions permit. I completely understand that won’t be everyone’s bag, and some may err more on the side of caution, but I am looking forward to getting out to my local restaurant (or pub) with friends again. With lots of other people keen to get out and start socialising, the demand for hospitality venues is going to be unprecedented.

Picture this; you are running a service for a fully booked restaurant on the first Saturday after lockdown ends. All of your staff are busy serving customers, and alas, the phone starts to ring.

On the other end of the line is Steve, a cheerful individual looking to make a reservation for a table of twelve next Tuesday, typically your quietest day of the week.

Unfortunately, as everybody is busy serving, none of your team reach the call in time. Like most people these days, Steve doesn’t bother leaving a voicemail or calling back. A lead lost, you might think? Enter call logging. With call logging from ElemenTel, when one of your team members finally get a minute free, you can call Steve back and secure that booking. We can even send you an email with the time, date and number of the missed call to make it super easy. Everyone is a winner.

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