Microsoft Teams Direct Routing – A Powerful Tool for Your Business

What is Microsoft Teams Direct Routing? How can Microsoft Teams Direct Routing save you money and improve your communication system? Let’s take a closer look at how it can help your business. 

Throughout COVID-19, plenty of people have transitioned to communication via digital video and audio. These tools have been vital in keeping us all in touch and ensuring that, whilst we may be apart, we can stay connected.

Specifically, in a business setting, Microsoft Teams Calling has become a staple for thousands of companies across the UK. With staff working from home, remotely and in the office – it’s vital to have a communication system that won’t let you down.

To help support this, we’ve added to our portfolio of communications solutions. Our Microsoft Teams Phone System allows your business 24/7 access to an integrated phone system, irrespective of location or device.

What is Microsoft Teams Direct Routing?

Microsoft Teams Direct Routing is a cost-effective alternative to Microsoft Business Voice. Microsoft Teams Direct Routing allows your business to leverage the benefits of Microsoft Teams and Telephony services to offer an integrated, simple to use service. All at a reduced cost.

It features enhanced call control features, free calls and carrier-grade infrastructure. Both flexible and accessible, Microsoft Teams Direct Routing is all your company needs to stay connected.

How Does Microsoft Teams Direct Routing Work?

Partnering with Gamma, one of the UK’s leading voice service providers, our service allows customers to make calls internally and externally worldwide.

Direct Routing provides connectivity to your Microsoft Teams tenant, enabling full PSTN breakout on the public telephone network. Connection from Microsoft Teams to the UK’s #1 SIP provider via an IP connection, i.e. broadband or ethernet, is delivered as an end-to-end service with high availability.

The best part? All you need is an internet connection, a Microsoft phone system add-on, and a valid Microsoft 365 or Office 365 license. Microsoft Teams Direct Routing is simple to set up and will provide consistent, reliable infrastructure for your team’s communications.

Benefits of Microsoft Teams Direct Routing

Microsoft Teams Direct Routing enables you to provide your team with greater freedom and improved connectivity. The packages we offer are tailor-made to suit your requirements, and remove the stress of unreliable communication systems and guarantee no hidden charges or unexpected fees.

We provide a cost-effective alternative to Microsoft Calling Plans and include advanced call statistics as standard. Advanced call statistics will help improve your call handling efficiency, track call patterns and caller behaviour.

Finally, our routing options allow you to screen calls and set up direct links between lines within your business. Set up a routing hierarchy and make sure your business is always open.


Our expert solutions make your communications simple and reliable. So whether you’re currently working with Teams or are looking for a comprehensive overhaul of your businesses communications, we can help.

If you are interested in discussing how Microsoft Teams Direct Routing could help your business, please contact us on 01794 339339 or

Microsoft Teams Direct Routing.