What is the Best Phone System for Garages?

If you’re reading this, chances are you are hunting for a new phone system for your garage.

With endless options on the market, it can be hard to know which way to turn. So we’ve put together this short piece to help you find the best phone system for your garage.

Communication is Key
How can a Phone System help your Garage?
Call logging for Garages
Call recording for Garages

Communication is Key

Whether we like it or not (Monday morning we are looking at you) communication is a core function of any business. As I’m sure you are aware, communication is an essential part of running any efficient garage. Whether that be telling the apprentice to fetch the 10mm spanner you desperately need, or a customer calling in to book their quarterly service – you need to have a system in place to allow clear communication. The best phone system for garages can revolutionise how your business operates.

How can a Phone System help your Garage?

With lockdown restrictions easing, the 6-month MOT extensions are all going to end at the same time. And when these extensions do end, garages need to be braced for a barrage of phone calls from UK car owners urgently looking to get their MOT booked. Is your garage ready for this? The best garage phone system, from Wildix, can ensure you are.

Call Logging for Garages

Let’s say, you have three people calling in at once, trying to get their MOT booked but all your lines are engaged. How are you going to get back to this customer if they don’t call back? Call logging. 85% of people with unanswered calls won’t call again, and will most likely turn to the garage down the road. Call logging means every single inbound and outbound call to your garage will be saved, meaning you can get back to all enquiries ASAP.

Call Recording for Garages

A disagreement with a customer is never straightforward, especially when the dispute happens over the phone. Make phone disputes a thing of the past with call recording from the Wildix phone system for garages. Call recording, which is completely GDPR compliant, will automatically record all inbound and outbound calls to the garage, which are then easily accessible online. You can then use the recording as booking confirmation or evidence of support given. Let’s put this into context.

Reece dropped his big red van off in the morning for a change of front and rear brake pads. As agreed on the phone, you complete the work and let Reece know his van is ready to collect. When Reece shows up to get his van, he is adamant that he only asked for the front pads to be changed. You are sure he asked for both front/back brake pads, and with call recording, you can evidence to Reece that in fact, he did want both sets changing!

This is all just the start. If you want to find out more about these features or many more, give our expert team a call on 01794 339 339, and we can bring you a simpler, smarter garage phone system, as well as a lower monthly bill.