What is the best phone system for restaurants?
Owning a restaurant, you’ve probably experienced the pitfalls of a bad phone system. When you know it’s time to upgrade, it’s time to start shopping.
With so many advanced phone systems on the market, it’s hard to know where to start when shopping for the perfect solution.
We’d always suggest talking to an expert if you’re struggling to find exactly what you’re looking for – but our short explainer of phone systems for restaurants will offer some guidance on your options.
Why consider a new phone system for a restaurant?
That’s simple. Amongst all of the factors required to run a successful restaurant, they all have one thing in common – keeping customers happy.
If you’ve ever struggled to make a phone call to a restaurant and place a booking, or you’ve been greeted by an answerphone – you’re going to be less inclined to book. It may even lead to you visiting somewhere else, discovering a new favourite and never visiting again.
For restaurant owners, that should cause alarm. Without a coherent strategy for your communications with customers, you’re losing business. A business phone system helps alleviate those worries and keep your customers happy.
Digital phone systems for restaurants
With modern technology, there is a greater focus on integrations and phone systems that do so much more than just take calls.
Integrations with CRM systems and booking systems allow for greater customer service and reduced administrative burdens for your busy staff. Having a phone system that’s connected to your phone back and customer database lets your staff directly address customers and see how valuable they are to your business, too.
VoIP phone systems for restaurants
Often in restaurants, users struggle for signal. Whether they’re in a beautiful location in the forest or simply in a signal blackspot, it’s impacting business and causing upset with customers.
VoIP connections allow for phone calls to be made over the internet. Using your internet connection means you can rely on great signal and call quality, especially important in the middle of a busy Friday evening dinner shift.
You’ll still be able to use your regular landline number, however. Your customers can expect the same great quality service from your staff, but your staff don’t have to worry about the bad signal.
Call logging for restaurants
85% of people with unanswered calls won’t bother trying again, and it’s likely they would try a different restaurant. Your restaurant phone system can’t be costing you money, but call logging is an easy solution to keep your phones answered and your tills ringing.
Call logging comes as standard on our phone systems and offers advanced tracking of inbound and outbound calls. That means, when you’re ready, you can get back in touch with every single missed enquiry, retaining the opportunity for customers and providing a better all-around service.
Call recording for restaurants
Had a difficult call with a customer? Or simply want to track bookings or offer better training for new starters? Call record functions on our phone systems give clients the opportunity to do just that.
Recording of calls needs to be agreed with a customer first, but your phone system can add a pre-recorded message before customers are put through to the restaurant.
Ready to invest in a new restaurant phone system?
Elementel ensures you make the right choice and get a system that works for you. We install and manage phone systems for clients all over the UK, leaving them to focus on providing the best service for their customers.